PRIVACY POLICY

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Heart Centered Leadership LLC Privacy Policy Effective Date: January 7, 2026

At Heart-Centered Leadership LLC (“we,” “us,” or “our”), a sole proprietorship/LLC based in Lodi, California, we are committed to protecting your privacy and handling your personal information with empathy, integrity, and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (heartcenteredleadership.online), enroll in our online courses, access digital content, participate in live sessions, join our community, or use our related services (collectively, the “Services”).

By using the Services, you consent to the practices described in this Policy. If you do not agree, please do not use the Services. We may update this Policy (notice via email or site for material changes). Continued use constitutes acceptance of changes.

1. Information We Collect We collect information you provide directly, automatically, and from third parties:
   
   • Personal Information: Name, email address, payment details (processed by third-party providers like Stripe or Kajabi), and any data shared in forms, quizzes, sessions, or communications (e.g., during course enrollment or contact submissions).
   • Usage Data: Automatically collected via cookies, pixels, or similar tools: IP address, browser type, device info, pages visited, time spent, and interactions (e.g., Google Analytics for site performance).
   • Other Data: From third parties (e.g., payment processors for transaction confirmation) or public sources.

1. How We Use Your Information We use your information to:
   
   • Provide and improve Services (e.g., deliver courses, send personalized tips, process payments).
   • Communicate (e.g., emails about results, updates, newsletters).
   • Personalize experiences (e.g., recommend resources based on assessments).
   • Analyze usage (e.g., site traffic, engagement metrics).
   • Comply with laws and protect rights (e.g., fraud prevention).
   • Marketing (e.g., promotional emails; you can opt out anytime).

1. How We Share Your Information We do not sell your personal information. We may share with:
   
   • Service Providers: Third parties for hosting (Thinkific/GoDaddy), payments (Stripe), analytics (Google Analytics), email (Mailchimp), bound by confidentiality.
   • Legal Requirements: If required by law, subpoena, or to protect rights/safety.
   • Business Transfers: In mergers/acquisitions, your data may transfer (notice provided).

1. Cookies and Tracking We use cookies for functionality, performance, and marketing. You can manage via browser settings, but some features may not work. For details, see our Cookie Policy (if separate).
2. Your Privacy Rights (Including CCPA/CPRA for CA Residents) Depending on your location:
   
   • Access/Delete/Opt-Out: Request data access, deletion, or opt-out of sales/sharing (though we don't sell). Email info@heartcenteredleadership.online with "Privacy Request" in subject. We respond within 45 days (up to 90 with notice).
   • Non-Discrimination: We won't discriminate for exercising rights.
   • Do Not Sell/Share: CA residents can opt out of "sales" or sharing for targeted ads (submit request above).
   • Global Rights: EU/UK users have GDPR rights (access, rectification, erasure, etc.).

1. Data Security We use reasonable measures (encryption, access controls) to protect data, but no system is 100% secure. Report suspected breaches to info@heartcenteredleadership.online.
2. Data Retention We retain data as needed for Services, legal obligations, or disputes (e.g., course access indefinitely unless deleted).
3. Children's Privacy Services are for adults 18+. We don't knowingly collect data from children under 13 (COPPA compliant).
4. International Transfers Data may transfer to the U.S. or other countries; we use safeguards for adequate protection.
5. Third-Party Links Our site may link to others (e.g., payment processors), their privacy policies apply.
6. Contact Us Questions? Email info@heartcenteredleadership.online. For CA-specific requests, include "CCPA Request."

Thank you for trusting us with your journey. We honor your privacy as part of our heart-centered commitment.

Refund & Cancellation Policy Effective Date: January 7, 2026

At Heart-Centered Leadership LLC, we are deeply committed to your growth and transformation. To honor the personalized preparation, limited spots, high-touch support, immediate lifetime access, and value provided (including modules, recordings, and materials), we maintain the following policy:

All Sales Are Final: Strict No-Refund Policy Due to the nature of our digital and personalized leadership guidance services: All purchases are final. No refunds, credits, exchanges, or cancellations will be issued for any reason, including change of mind, dissatisfaction, partial participation, non-completion, or personal circumstances. Once enrollment is confirmed, payment processed, or access granted, the sale is complete and non-reversible.

Why This Policy? Our programs offer intentional, non-transferable value, curated content, live interaction prep, and dedicated resources. Refunds would impact our ability to serve participants fully and maintain the intimate experience we promise. We understand life brings challenges; please reach out before purchasing if you have fit concerns.

Exceptions (as required by law) We issue refunds only in rare cases mandated by applicable laws, such as: Non-delivery of access (e.g., technical failure after resolution attempts). Material breach of obligations. Consumer rights in your jurisdiction (e.g., EU 14-day withdrawal if not downloaded). In all other cases, no exceptions, even for emergencies or hardship.

How to Proceed Review this policy carefully before enrolling. By paying or agreeing to Terms, you accept it.

Contact Questions? Email info@heartcenteredleadership.online

Thank you for trusting us with your journey. We look forward to supporting you fully!